Security Guard English Patrol Reporting

Security Officers (SOs) in Singapore are the first line of defense. Whether you are stationed at a luxury Condo in Sentosa, a busy Mall in Jurong, or an industrial building in Tuas, clear communication is critical. You must be able to report incidents, enforce rules politely, and handle emergencies. This guide covers the PLRD (Police Licensing & Regulatory Department) standards and practical daily English.

Vigilance: "See Something, Say Something." If you spot a suspicious person or bag, report it immediately.

1. Access Control & Visitor Management

Your main job is controlling who enters.

Condo Guard House

Guard: "Good morning, Sir. May I know which unit you are visiting?"

Visitor: "I'm going to Block 12, #05-02."

Guard: "Do you have an appointment? I need to verify with the resident via intercom."

Guard: "Please exchange your pass. Driving license or IC?"

Guard: "Please park at the visitor lots marked in yellow. Do not clamp wheel."

Mall / Office Building

• "Please scan the SafeEntry / Temperature check." (Less common now, but good to know).
• "Contractors, please register at the Fire Command Centre (FCC) for a work permit."
• "Deliveries must use the cargo lift at the back, not the passenger lift."

2. Patrolling & Incident Reporting

Writing a good report in the Occurrence Book (OB) is a key skill.

What to Report (The 5 Ws)

• Who: Who was involved? (Name, IC, Unit No).
• What: What happened? (Noise complaint, illegal parking, fire alarm).
• Where: Exact location. (Basement 1 Carpark, Lift Lobby A).
• When: Time of incident. (03:45 hrs).
• Why: Cause. (Drunk driving, short circuit).

Sample Occurrence Book (OB) Entry

Date: 14 Feb 2026 Time: 2230 hrs Subject: Noise Complaint at Unit #08-10 Details: Received call from resident Mr. Tan (#08-09) complaining of loud music from neighbor (#08-10). Deployed SO Raj to investigate. Found a party in progress. Advised the owner to lower the volume. Owner complied. Situation monitored. No further complaints.

3. Enforcing Rules (By-Laws)

Residents can be demanding. Be firm but polite.

Illegal Parking

• "Sir, you cannot park here. This is a fire engine access way. It must be kept clear at all times."
• "Please move your vehicle to the designated lot, or we will have to wheel-clamp it. Release fee is $107."

Noise / Renovation

• "Renovation works must stop by 5 pm on weekdays and 1 pm on Saturdays. No noisy works on Sundays/Public Holidays."
• "Please stop the drilling immediately. We have received complaints."

Pool / Gym Rules

• "Excuse me, strictly no glass bottles at the pool side."
• "Guests are limited to 2 per resident. Please register your guests."

4. Emergency Handling

Panic is your enemy. Clear commands save lives.

Fire Alarm Activation

• "Fire Alarm! Fire Alarm! Please evacuate via the stairs immediately."
• "Do not use the lift!"
• "Guide the residents to the Assembly Area."
• "Is anyone trapped inside?"

First Aid / Medical Emergency

• "Call 995 immediately! A man has collapsed at the lobby."
• "Bring the AED (Automated External Defibrillator)!"
• "Keep the crowd back. Give him space/air."

Suspicious Person / Theft

• "Stop! Security! Can I check your bag, please?"
• "We have detained a shoplifter at Level 2. Inform the Police (999)."
• "Keep the CCTV footage for evidence."

5. Radio Communication Codes (Walkie-Talkie)

Short and clear is best.

• "Copy that": I understand.
• "Over": I have finished speaking.
• "10-4": Message received/Understood.
• "Location?": What is your 20?
• "Code Blue": Medical emergency (varies by site).
• "Roger": Received.

6. Dealing with Difficult People

Some people will shout. Stay professional.

• "I am just doing my job, Sir. Please calm down."
• "I cannot bend the rules for you. It is management policy."
• "If you continue to shout, I will have to call the police."
• "Let me call my Supervisor / Operations Manager to speak with you."

7. Conclusion

Security is not just about guarding a gate; it is about protecting people and property. By mastering these English phrases and report writing skills, you show professionalism. A good guard is observant, firm, and articulate. Stay safe on duty!